After-Sales Service

Dear Customers,

Promise of Products
Suppose any performance issues arise within 15 days of receiving CRDI injectors from crdiinjectors.com. In that case, customers have the option to replace or repair them, provided there is no visible damage to the surface of the injectors.

After receiving the CRDI injectors within 6-12 months, and customers have doubts on product’s quality problems, it can be returned for replacement after our after-sales engineer identifies that there is really a quality problem.

Promise of On Time Delivery
After many years of cooperation with customers in many countries, we noticed that one of the most concerns of customers is the delivery time of product. Therefore, we take on time delivery as one of our priority services.

crdiinjectors.com promises to send out the CRDI injectors which we have in store within 3 days, and for the other CRDI injectors, we promise to make shipment on time as the time that customers and we have agreement on.

Promise Of Quality
We guarantee that all marked product quality (China made new, Original new, Re-manufactured and other quality that we indicate to) and product packages are real. After customers purchasing our products, we will provide related product technical data and technical training.

Promise Of Services
We will answer the after-sales consultation within 24 hours during working days.

.For customer complaints of products, we will confirm the customer complaint registration. Our technicians will analyze the reasons and reply within a week.

If there is any technical support required, we will require for specific problems and reply within 24 hours during working days.